Here are a few of the fantastic benefits you will enjoy by having a family package with us.
UP TO 5 NUMBERS SHARING
* Only pay one connection fee for up to 5 different numbers.
* Only one monthly line rental charge and one monthly invoice.
* The minute allowance is spread over all accounts in your family package.
* Dedicated landline number's for your whole families existing mobile phone equipment (No diverts, no fuss).
* Our service is compatible with all UK mobile phone networks and all types of Mobile phone.
* The Prisoner is only charged the Local landline rate for calls to your family packages mobiles.
* Our technology allows you to use your existing mobile phone (with no additional equipment).
* No more waiting at home by the landline.
* Allows you to send in less money for the prisoners PINs phone credit.
* Only a 30 day contract cancel using the MY ACCOUNT page online.
* Calls at just 7p per minute (8.4p inc vat) after the usage of your allowance.
(see our below for more details about our standard rates).
area code to match your location*(subject to availability).
Please see our frequently asked questions page or contact us if you have any questions about our Family packages.
If you're not sure that a family package is right for you then click on the PLANS tab above to view our other packages.
All new connections are subject to a one-off £20 connection fee (£24 inc vat) If all 5 numbers are connected together on the same sign-up form then you will only pay this connection fee once!
The removal of a number on your family package is free of charge, however adding additional numbers carry a £10 (£12 inc vat) administration fee.
These are the rates we will charge you to receive calls after you have used your package allowance
Once you have reached your monthly usage allowance your account will then be charged at our standard rate, what this means is any usage above your allowance will be shown on your invoice in the “Family Package minutes” row.
Our standard rate is 7p per minute all of our Local and Family package’s (8.4p inc vat). For example if you are on a 100 minute price plan and use 200 minutes in the billing month the first 100 would be included in your price plan however the second 100 minutes would be charged at our standard rate 100 x 7p = £7.00 (£8.40 inc vat)
The prisoner will never be charged any extra for the call and will always only pay the local rate to the prison from their PINs pay phone account, we would never limit your contact just because you have used more minutes than expected this month.
You can at any time freeze your account to avoid our standard rate charges by calling us on 0207 1279 128 or emailing firstname.lastname@example.org with your account number or postcode letting us know this is what you would like to do until your minutes reset on the 20th of the month.
A standard prison PINs phone would charge a prisoner in England and Wales around 40p per minute to call your mobile without our service, Therefore even if you do find yourself on our standard rate you will still be benefiting from a huge saving compared to the same call without our service.
You can login online at any time to find out how many minutes you have used and if you find you keep going over your allowance don’t forget you can always upgrade your package using the “my account” tab on the website.
Can I just take this opportunity to say how much PrisonPhone Helped us though the past year knowing my son could phone family And friends and not worry too much about the cost Thankyou ! A very good service !
I was with another provider on a pay as you go system, I was forever having to login and top up to make sure my line wasn’t disconnected. PrisonPhone however just collect my payment straight from my account once a month and that’s it! Thanks PrisonPhone one less thing I need to remember!!
The service I have received from PrisonPhone has been second to none, Thanks for the awesome service.
I’d just like to say that PrisonPhone made my time in Channing wood much more bearable, I kept up to speed with all my pals and wasn’t constantly asking for friends to send in postal orders.
My husband is on remand and needs to speak to me daily, without a PrisonPhone account I would be stuck in waiting by the landline all day! Thanks for the great service.
After spending almost £7 on one phone call my partner told me to look into this PrisonPhone thing. I must say that I am now speaking to him much more often and he never complains about his credit.
I have been using PrisonPhone now for over 6 months and it is fantastic! Thanks for the great service.
I work in Australia for 4 months of the year and having PrisonPhone means my son can call me on my Australian phone at the same rate as my home phone in the UK. PERFECT!