mobile phones on the table


Here are a few of the fantastic benefits you will enjoy by having a family package with us.


* Only pay one connection fee for up to 5 different numbers.

* Only one monthly line rental charge and one monthly invoice.

* The minute allowance is spread over all accounts in your family package.

* Dedicated landline number's for your whole families existing mobile phone equipment (No diverts, no fuss).

* Our service is compatible with all UK mobile phone networks and all types of Mobile phone.

* The Prisoner is only charged the Local landline rate for calls to your family packages mobiles.

* Our technology allows you to use your existing mobile phone (with no additional equipment).

* No more waiting at home by the landline.

* Allows you to send in less money for the prisoners PINs phone credit.

* Only a 30 day contract cancel using the MY ACCOUNT page online.

* Calls at just 7p per minute (8.4p inc vat) after the usage of your allowance.

(see our below for more details about our standard rates).

area code to match your location*(subject to availability).

Please see our frequently asked questions page or contact us if you have any questions about our Family packages.

If you're not sure that a family package is right for you then click on the PLANS tab above to view our other packages.

All new connections are subject to a one-off £20 connection fee (£24 inc vat) If all 5 numbers are connected together on the same sign-up form then you will only pay this connection fee once!

The removal of a number on your family package is free of charge, however adding additional numbers carry a £10 (£12 inc vat) administration fee.

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These are the rates we will charge you to receive calls after you have used your package allowance

Once you have reached your monthly usage allowance your account will then be charged at our standard rate, what this means is any usage above your allowance will be shown on your invoice in the “Family Package minutes” row.

Our standard rate is 7p per minute all of our Local and Family package’s (8.4p inc vat). For example if you are on a 100 minute price plan and use 200 minutes in the billing month the first 100 would be included in your price plan however the second 100 minutes would be charged at our standard rate 100 x 7p = £7.00 (£8.40 inc vat)

The prisoner will never be charged any extra for the call and will always only pay the local rate to the prison from their PINs pay phone account, we would never limit your contact just because you have used more minutes than expected this month.

You can at any time freeze your account to avoid our standard rate charges by calling us on 0207 1279 128 or emailing with your account number or postcode letting us know this is what you would like to do until your minutes reset on the 20th of the month.

A standard prison PINs phone would charge a prisoner in England and Wales around 40p per minute to call your mobile without our service, Therefore even if you do find yourself on our standard rate you will still be benefiting from a huge saving compared to the same call without our service.

You can login online at any time to find out how many minutes you have used and if you find you keep going over your allowance don’t forget you can always upgrade your package using the “my account” tab on the website.

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