SINGLE USER PRICE PLANS
*All plans operate on calls to mobiles only. All savings are the savings the inmates make towards their PIN credit. Prisoners calls are reduced from the standard mobile rate to the local landline rate reducing their call costs by around 75%. Calls received after the minute allowance will be charged at 7p per minute +VAT. Prisoner call costs will remain at the lower rate and will never increase.
FAMILY PRICE PLANS (UP TO 5 USERS SHARING)
*All plans operate on calls to mobiles only. All savings are the savings the inmates make towards their PIN credit. Prisoners calls are reduced from the standard mobile rate to the local landline rate reducing their call costs by around 75%. Calls received after the minute allowance will be charged at 7p per minute +VAT. Prisoner call cost will remain at the lower rate and will never increase.
Prison Phone price plans keep you in control
With a package to suit your's, and your loved ones every need.
Our packages have been designed with your needs in mind, from our single user local packages ideal if you already have a landline but want the prisoner to be able to call you when your out at no extra charge.
To packages that will cater for the whole family keeping the prisoner in touch with up to 5 people on just one account we are sure you will find a package below to suit you.
*Saving figures are the maximum an inmate can save if using the prison pay phones at peak times (midnight from Sunday through to Midday on Friday), Off Peak calls (Midday Friday to Midnight Sunday) will also be reduced however the saving will be considerably less.
How Does It Work?
The Prison Phone service works by allocating a dedicated and secure local landline number to your existing mobile phone (this is all handled by ourselves). When called your mobile phone will ring just as it does now with no additional equipment.
However, Instead of the prisoner paying the Prison’s standard mobile rate (which can be expensive) they will only be charged the local landline rate (which is over 55% less) This reduction in cost means the prisoner stretches their phone credit much further and it also means that you don’t need to send in so much for them to purchase PINS phone credit.
If the inmate calls more than one person’s mobile phone then a family package is what you need, these packages allow the prisoner to call up to 5 separate people at the reduced rate and you can all share one set of bundled minutes.
Once you receive calls to match your allowance we will send you a free text message so you can suspend the account or choose to let it continue and we will just add 7p + VAT per minute to your next invoice. The Inmate will never pay more than the local rate when calling your mobile with us, even after your allowance has been used.
Can I just take this opportunity to say how much PrisonPhone Helped us though the past year knowing my son could phone family And friends and not worry too much about the cost Thankyou ! A very good service !
I was with another provider on a pay as you go system, I was forever having to login and top up to make sure my line wasn’t disconnected. PrisonPhone however just collect my payment straight from my account once a month and that’s it! Thanks PrisonPhone one less thing I need to remember!!
The service I have received from PrisonPhone has been second to none, Thanks for the awesome service.
I’d just like to say that PrisonPhone made my time in Channing wood much more bearable, I kept up to speed with all my pals and wasn’t constantly asking for friends to send in postal orders.
My husband is on remand and needs to speak to me daily, without a PrisonPhone account I would be stuck in waiting by the landline all day! Thanks for the great service.
After spending almost £7 on one phone call my partner told me to look into this PrisonPhone thing. I must say that I am now speaking to him much more often and he never complains about his credit.
I have been using PrisonPhone now for over 6 months and it is fantastic! Thanks for the great service.
I work in Australia for 4 months of the year and having PrisonPhone means my son can call me on my Australian phone at the same rate as my home phone in the UK. PERFECT!
Standard Rates Once You Have Used Your Package Allowance.
Once you have reached your monthly usage allowance your account will then be charged at our standard rate, what this means is any usage above your allowance will be shown on your invoice. Our standard rate is 7p per minute all of our Local and Family package’s (8.4p inc vat).
For example if you are on a 100-minute price plan and use 200 minutes in the billing month the first 100 would be included in your price plan, however the second 100 minutes would be charged at our standard rate 100 x 7p = £7.00 (£8.40 inc vat).
The prisoner will never be charged any extra for the call and will always only pay the local rate to the prison from their PINs pay phone account. We would never limit your contact just because you have used more minutes than expected this month.
You can at any time freeze your account to avoid our standard rate charges by calling us on 0207 1279 128 or emailing firstname.lastname@example.org with your account number or postcode letting us know this is what you would like to do until your minutes reset on the 20th of the month.
A standard prison PINs phone would charge a prisoner in England and Wales around considerably more to call your mobile without our service, Therefore even if you do find yourself on our standard rate the inmate will still be benefiting from a huge saving compared to the same call without our service.
You can login online at any time to find out how many minutes you have used and if you find you keep going over your allowance don’t forget you can always upgrade your package using the “my account” tab on the website.