Our Standard Rates
Once you have reached your usage allowance your account will be charged at our standard rate for all additional minutes you receive up until the next billing date (this is the 20th of each month)
Our standard rate is 7p per minute for our Local and Family package’s (8.4p including vat)
(International packages are charged at a separate rate, please refer to your welcome email for more details)
For example, if you are on a 100 minute price plan (Local Package 2) and use 200 minutes in the billing month the first 100 would be included in your price plan however the second 100 minutes would be charged at our standard rate 100 x 7p = £7.00 (£8.40 including vat)
So, your invoice for that month would be your line rental (Local package 2 with includes 100 minutes is £9.59) and the additional usage of £8.40 making your total balance due £18.03 including VAT
The prisoner will never be charged any extra for the call and will always only pay the local rate to the prison from their PINs pay phone account,
We would never limit your contact just because you have used more minutes than expected this month, (That’s what the service is here for right?)
You can at any time freeze your account to avoid our standard rate charges by calling us on 02071279128 or emailing [email protected] we will then suspend the line for you so you do not incur any additional charges and re-instate the line for use on the next billing day.
A standard prison PINs phone would charge a prisoner in England and Wales around 37p per minute to call your mobile without our service, therefore even if you do find yourself on our standard rate you will still be benefiting from a huge saving compared to the same call without our service.
You can login online at any time to find out how many minutes you have used and if you find you keep going over your allowance don’t forget you can always upgrade your package using the “my account” tab on the website.