Packages 2018-06-07T14:24:48+00:00

LOCAL PACKAGES.

SINGLE USER PRICE PLANS

*All plans operate on calls to mobiles only. All savings are the savings the inmates make towards their PIN credit. Prisoners calls are reduced from the standard mobile rate to the local landline rate reducing their call costs by over 75%. Calls received after the minute allowance will be charged at 7p per minute +VAT. Prisoner call costs will remain at the lower rate and will never increase.

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FAMILY PACKAGES.

FAMILY PRICE PLANS (UP TO 5 USERS SHARING)

*All plans operate on calls to mobiles only. All savings are the savings the inmates make towards their PIN credit. Prisoners calls are reduced from the standard mobile rate to the local landline rate reducing their call costs by over 75%. Calls received after the minute allowance will be charged at 7p per minute +VAT. Prisoner call cost will remain at the lower rate and will never increase.

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INTERNATIONAL PACKAGES.

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How It Works.

Once you open an account we will allocate you with a secure and dedicated number for your mobile phone (or all of your family package member’s mobile phones)

You will then need to pass this / these numbers onto the person in prison for them to apply to their PIN (this is a standard process and should take no longer than 3 working days)

Once the numbers have been approved by prison security your loved one can begin making calls to you at the reduced rate.

This means instead of them paying the mobile rate (around 37p per minute) they will only be charged the local rate (between 4p and 9p per minute) helping them to stretch their credit much further.

Once you reach the allowance set by your package we will send you a free sms message letting you know, at this stage you can decide to suspend the line (so no more calls can be made) or continue to receive calls, if you continue to receive calls you will be charged our standard rate of 7p per minute + VAT (8.4p per minute inc VAT)

For example if you are on a 100 minute package but you receive 200 minutes of calls, you will be charged £9.59 for the first 100 minutes (Local Package 2) and then an additional £8.40 for the 2nd 100 minutes of calls you have received. (100 x 7p + VAT = £8.40)

If you would like further information from a member of our UK support team please contact us

ON-GOING SUPPORT.

Our customer service team are on hand from 9am to 6pm Monday to Friday and 10am to 4pm over the weekends.

Can I just take this opportunity to say how much PrisonPhone  Helped us though the past year knowing my son could phone family  And friends and not worry too much about the cost Thankyou !  A very good service !

Maureen - Kent, Theme Fusion

“I was with another provider on a pay as you go system, I was forever having to login and top up to make sure my line wasn’t disconnected. PrisonPhone however just collect my payment straight from my account once a month and that’s it! Thanks PrisonPhone one less thing I need to remember!!”

Beth Hanning - Kent, Theme Fusion

“I was with another provider on a pay as you go system, I was forever having to login and top up to make sure my line wasn’t disconnected. PrisonPhone however just collect my payment straight from my account once a month and that’s it! Thanks PrisonPhone one less thing I need to remember!!”

Simon Breckon - Glasgow

“I’d just like to say that PrisonPhone made my time in Channing wood much more bearable, I kept up to speed with all my pals and wasn’t constantly asking for friends to send in postal orders.”

An ex-offender - UK

“My husband is on remand and needs to speak to me daily, without a PrisonPhone account I would be stuck in waiting by the landline all day! Thanks for the great service.”

Kay Ravenshaw - London

“After spending almost £7 on one phone call my partner told me to look into this PrisonPhone thing. I must say that I am now speaking to him much more often and he never complains about his credit.”

Alison Bond - Bolton

“After spending almost £7 on one phone call my partner told me to look into this PrisonPhone thing. I must say that I am now speaking to him much more often and he never complains about his credit.”

Jemma Stocken - The Wirral, Your Content Goes Here

“I work in Australia for 4 months of the year and having PrisonPhone means my son can call me on my Australian phone at the same rate as my home phone in the UK. PERFECT!”

H Shore - Hertfordshire